Clawdify ("us", "we", or "our") operates the Clawdify.ai website and service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. We are committed to protecting your privacy and handling your data with transparency. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect several types of information to provide and improve our Service:
1.1 Information You Provide Directly
- Account information: When you create an account or reserve an instance, we collect your name, email address, and any other information you provide during registration.
- Payment information: When you make a purchase, payment details (credit card number, billing address) are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers. We may receive and store limited payment information from Stripe, such as the last four digits of your card, card brand, and expiration date, for your account records.
- Communications: When you contact us via email, support channels, or feedback forms, we collect the content of your messages, your email address, and any other information you choose to provide.
- Instance data: Configurations, files, and data you store on your managed instance as part of using the Service.
1.2 Information Collected Automatically
When you access or use the Service, we may automatically collect certain information, including:
- Log data: Your IP address, browser type and version, operating system, referring/exit pages, date/time stamps, and clickstream data.
- Device information: Device type, unique device identifiers, screen resolution, and hardware model.
- Usage data: Pages visited, features used, actions taken, time spent on pages, and interaction patterns within the Service.
- Location data: Approximate geographic location based on your IP address. We do not collect precise GPS location data.
1.3 Information from Third Parties
We may receive information about you from third-party services you use to log in or connect to our Service (e.g., OAuth providers), or from our payment processor Stripe regarding the status of your transactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Maintain the Service
- Create and manage your account
- Provision, configure, and maintain your cloud instance
- Process payments and manage your subscription
- Perform backups and data recovery
- Provide customer support and respond to your inquiries
2.2 To Improve and Develop the Service
- Analyze usage patterns and trends to improve user experience
- Identify and fix bugs, errors, and performance issues
- Develop new features and functionality
- Conduct research and analysis to better understand our users
2.3 To Communicate With You
- Send transactional communications (billing receipts, account confirmations, reservation updates)
- Notify you of service launches, updates, maintenance windows, and security alerts
- Send promotional communications about new features or offers (you can opt out at any time)
- Respond to your support requests and feedback
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on the following legal grounds:
- Contract performance: Processing necessary to provide the Service you have requested (account management, payment processing, instance provisioning).
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service, marketing, and fraud prevention, provided these interests are not overridden by your rights.
- Consent: Where you have given explicit consent, such as opting in to marketing communications. You may withdraw consent at any time.
- Legal obligation: Processing necessary to comply with applicable laws and regulations.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service, subject to confidentiality obligations:
- Stripe: Payment processing. Stripe's use of your data is governed by their Privacy Policy.
- Cloud infrastructure providers: Hosting and computing services for running your instances.
- Analytics providers: Website analytics and performance monitoring to help us understand how the Service is used.
- Email service providers: Transactional and marketing email delivery.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Clawdify, or prevent or investigate possible wrongdoing in connection with the Service.
6. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Regular security assessments and vulnerability scanning
- Access controls and authentication mechanisms for our internal systems
- Isolated instance environments to prevent cross-tenant data access
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Account data: Retained for as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
- Instance data: Retained for the duration of your subscription. After cancellation, data may be deleted at any time. You are responsible for exporting your data before canceling.
- Payment records: Retained as required for tax, accounting, and legal compliance purposes (typically 7 years).
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will respond to your requests in accordance with applicable law.
8.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Withdraw consent: Withdraw consent at any time where we rely on consent for processing
To exercise any of these rights, please contact us at contact@clawdify.ai. We will respond to your request within 30 days.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 days.